Too many managers, too few leaders

Too many managers, too few leaders

太多的经理,太少的领袖

 

Rose is the VP of Account Management at an Internet start-up. She has a team of ten people reporting to her.

Rose在互联网刚刚起步的时候,就是负责客户管理的副总。有一个十个人的团队向她汇报。

When she runs into product managers, developers, and operational folks in the company, she always asks: “what have you done today for help my team?”.

当她在公司内遇到产品经理,开发人员和运营人员的时候,她经常问:“今天你做了什么去帮助我的团队?”

When someone asked why one of her accounts is generating $50,000 while costs the company $200,000 to support, her response is “Stop it. Nobody can suggest shutting down the account except me. Don’t even go there.”

当有人问为什么她的客户之一只产生了5万美金,而这却花了公司20万美金成本的时候,她的回复是“停止谈论这个。没有人能够建议中断这个客户,除了我。不要越权。”

On a given day, Account Manager A complained to her that it takes him 2 hours to manually produce a monthly report. He needs a developer to automate the task. Account Manager B complained to her that his account asked for a new feature, but it was prioritized low in the product queue. Account Manager C complained that he needed developer to fix a small problem.

某日,客户经理A向她抱怨说他花了2个小时才手工完成了月度报告。他需要一个开发人员使这个任务自动化。客户经理B向她抱怨他的客户要求一个新的特征,但这个特征在产品列表里是低优先级的。客户经理C抱怨他需要开发人员修复一个小的问题。

Rose didn’t think critically — she basically went to the product managers and VP of development– yelled at them and said that all of them must be done. She then went to the President of the company and escalate.

Rose并没有客观的思考-她主要面对产品经理和开发的副总-对他们大吼,说他们所有人都必须动起来。然后她到了公司董事长那里,并获得了提升。

The Product Manager, VP of Development, and software developers are stressed, frustrated, and angry — there are a million things that needs to be done. But, there are also more strategically important stuff that needs to be done. Some of Rose’s requests are so trivial that it simply doesn’t justify to allocate any resource.

产品经理,开发副总和软件开发人员都被施以压力,有了挫折感,并且很气愤-有做不完的事需要去做。但是,却有更多战略性的,重要的事情需要去做。Rose要求的一些却是如此琐碎,琐碎到无需评估分配任何资源。

But, Rose doesn’t listen, and she doesn’t think critically. In fact, she has virtually zero understanding of the system her team is supporting. She thinks her job is to manage and remove every complaints/barriers her team members have raised.

但是,Rose不听,她也不客观地思考。事实上,她对于她的团队所支持的系统的理解为零。她认为她的工作就是管理和转移她的团队成员已经发布出来的投诉和不满。

This is just one example. I’ve seen this happen too often in almost every company.

这仅仅是一个案例。我已经看到太多这样的事情在每家公司里发生。

We need more leaders. We need fewer micro-managing, incompetent, bullying managers.

我们需要更多的领袖者。我们并不需要管的太细、能力低下、恃强凌弱的经理。

A leader inspires ordinary people and achieves extraordinary results.

领袖者就是鼓舞普通人,并实现非凡成果的人。

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